Touchsides
How Touchsides use a team of Microsoft certified IT professionals to support their cloud-based operations.
Their IT expert was leaving, and the knowledge was going too.
Technology is central to Touchsides, from distributing point-of-sale devices across the country to analysing the data those devices gather, for a team of more than 300. When their internal IT expert resigned, the business faced a real challenge.
“Our technological landscape comprises two essential facets – the technical infrastructure, networking and security aspects as well as end user desktop support. The dual requirement for a professional adept in both domains presented a formidable hiring challenge.”Sasha Barnett, Technical Support and IT Manager
Beyond the hiring problem, valuable knowledge of their systems was about to walk out of the door. Touchsides needed a partner who could provide the support and expertise, and document their systems and processes quickly, all within a month.
An outsourced team that documented everything, fast.
“We strategically opted for an outsourced IT model to enhance our company’s operational efficiency… Upon discovering Solid Systems, we initiated a meeting with Company CEO Daniel Avinir and realised there was a good match both in terms of organisational culture and the distribution resources available for us to leverage.”Sasha Barnett, Technical Support and IT Manager
Since moving to Solid Systems, Touchsides are able to:
- Maintain detailed documentation of their technology
- Measure their technology against industry best practice
- Rely on regular reviews of their Microsoft Secure Score
- Have Microsoft certified IT pros respond proactively to Microsoft Defender alerts
- Hold recurring focus sessions with their Microsoft certified IT professional
- Onboard new users and devices consistently and systematically
- Back up their Microsoft 365 environment securely and automatically
- Access unlimited remote support
“We would have had to hire multiple people to get the same kind of services, and we may still not have been able to find such a range of skillsets.”Sasha Barnett, Technical Support and IT Manager
“Solid Systems has become our one-stop-shop for all our IT needs.”
Knowledge captured, problems prevented.
What we put in place.
Managing IT in-house can be costly and pull focus from the core business. Partnering with an external IT company keeps you on the latest technology and best support practice.
Solid Systems Review
An assessment that makes sure the right technology is in place for your needs.
Find out more →Cloud Backup
Secure, encrypted backup of Microsoft 365 that scales with your needs.
Solid Unlimited
Managed IT with unlimited remote support.
Find out more →Device & user onboarding
Consistent, tried and tested onboarding for every new user and device.
Proactive Microsoft 365 security
Microsoft Defender tailored for endpoint protection, detection and response.
Find out more →Recurring onsite IT support
Regular focus sessions with a Microsoft certified IT professional.
Why it worked.
Cloud focused
As a fully cloud-based business, Touchsides needed a partner who could optimise their cloud services, and our focus on Microsoft made us the right fit.
Deep understanding
We start every partnership by understanding the business’s needs and goals. The Solid Systems Review is the foundation for that understanding.
Human support
Remote support whenever it’s needed, and onsite focus sessions with our Microsoft certified IT pros. Our support is human through and through.
Real businesses. Real results.
Want results like these?
From strategic improvements to daily IT support, Solid Unlimited and Solid Select help you improve productivity and strengthen security.
