A smiling Solid Systems engineer at his desk, with the live service dashboard on the screen behind him
Managed IT Services

Align technology with your business goals.

Partnering with Solid Systems means your business gets a tailored technology plan that protects against cyber threats, boosts productivity, supports compliance and maximises your Microsoft 365 investment. All with a human-centric approach that empowers your team and lets you focus on your core business.

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30 minutes · no obligation · with our consulting team

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What we do

What are our Managed IT Services?

Our Managed IT Services let small and medium businesses hand their growing IT needs to a team of certified experts, so your business stays at the forefront of change. From IT support through to vendor coordination, we take away the complexity, stress and overhead of managing every aspect of your IT internally.

You also gain an actionable technology plan designed for your business. Our human-centric approach focuses not only on technology but on how it works with your teams and makes them more effective. Whether it's protecting against cyber threats, meeting industry standards, improving productivity with AI or getting more from Microsoft 365, our Managed IT Services are a complete technology solution for businesses that want to focus on what they do best.

The Solid Systems team together on a footbridge in Cape Town

Why businesses choose us

Years of expertise23 yrs

Our longevity speaks to our reliability and commitment to keeping your business secure.

Microsoft Partner11 yrs

Over a decade of Microsoft partnership means proven expertise in cyber security solutions.

Organisations secured200+

We've safeguarded countless businesses, keeping their data and operations secure.

Projects delivered150+

Impactful Microsoft 365 Security and Modern Work projects, delivered globally.

The stakes

IT should never feel like this.

Most businesses don’t come to us because of the technology. They come because of how their IT makes their people feel.

Waiting days for a call back while your team sits idle.

Explaining the same problem to a different technician every time.

Being talked down to in jargon instead of getting clear answers.

Lying awake wondering whether your data is really backed up and safe.

Watching good people lose hours to technology that keeps breaking.

Relying on the one person in the office who “knows computers”.

Sound familiar? It doesn’t have to be this way. See how our plans fix it →

Plans

Our Managed IT Services plans.

Three plans to suit different budgets. Solid Select suits co-managed environments where support costs may vary. Solid Unlimited and Solid Unlimited + Onsite deliver complete technology management for a fixed monthly fee, so there are no unwelcome surprises.

Co-managed

Solid Select

Get your price Priced per user, per month

Strategic partnership & human touch

  • Systems Review & Technology Plan
  • Ongoing client engagements
  • Primary & secondary IT Pros, backed by the team
  • Dedicated Customer Success Manager

Core IT & support services

  • Proactive device monitoring
  • OS & third-party patching
  • Antivirus subscription & monitoring
  • Backup, integrity checks & problem resolution
  • Microsoft 365 supportBilled
  • Unlimited remote IT supportBilled
  • Onsite IT supportBilled
  • Guaranteed response SLAGold
Fixed monthly fee

Solid Unlimited

Get your price Priced per user, per month

Strategic partnership & human touch

  • Systems Review & Technology Plan
  • Ongoing client engagements
  • Primary & secondary IT Pros, backed by the team
  • Dedicated Customer Success Manager

Core IT & support services

  • Proactive device monitoring
  • OS & third-party patching
  • Antivirus subscription & monitoring
  • Backup, integrity checks & problem resolution
  • Microsoft 365 support
  • Unlimited remote IT support
  • Onsite IT supportBilled
  • Guaranteed response SLAPlatinum
Fixed fee + onsite

Solid Unlimited + Onsite

Get your price Priced per user, per month

Strategic partnership & human touch

  • Systems Review & Technology Plan
  • Ongoing client engagements
  • Primary & secondary IT Pros, backed by the team
  • Dedicated Customer Success Manager

Core IT & support services

  • Proactive device monitoring
  • OS & third-party patching
  • Antivirus subscription & monitoring
  • Backup, integrity checks & problem resolution
  • Microsoft 365 support
  • Unlimited remote IT support
  • Onsite IT support
  • Guaranteed response SLAPlatinum

Pricing is per user, per month, quoted for your team. The price per user goes down as the number of users goes up.

Looking for Secure365? A tailored security plan that works with your team, safeguards your business and boosts productivity. Explore Cyber Security →
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What's included

The managed IT solutions we offer.

A wide range of services designed to support and strengthen how your business runs.

Unlimited IT support

  • Round-the-clock remote IT support, whenever you need it.
  • Guaranteed response times to keep your business moving.
  • Expert Microsoft 365 support, always included.
More about our IT support →

Monitoring & maintenance

  • Proactive patch management keeps systems secure.
  • 24/7 monitoring and optimisation of servers and networks.
  • Predictive failure reporting spots issues early.

Email & cyber security

  • 24/7 endpoint protection and real-time response.
  • Continuous identity protection across your organisation.
  • Ongoing firewall management to protect your network.

Infrastructure & cloud management

  • Managed Microsoft 365 and Azure cloud environments.
  • Support for cloud and on-premises servers and storage.
  • Full configuration of networks, firewalls and Wi-Fi.

Backup & disaster recovery

  • Daily monitoring to make sure backups run smoothly.
  • Regular test restores to prove your backups work.
  • Full backup setup, management and restoration.

Vendor management

  • Management of your internet and connectivity providers.
  • Coordination with hardware vendors and suppliers.
  • Support with critical business application vendors.

Device & user onboarding

  • Seamless onboarding of company or personal devices.
  • Secure offboarding of users and decommissioning of devices.
  • Compliant, secure deployment for every device.

Service reliability & costs

  • Preferential response times when it matters most.
  • Fixed monthly costs, with no unexpected surprises.

Recurring focus sessions

  • A dedicated IT Pro embedded in your business.
  • Choose a full-time or part-time IT support presence.
  • Transparent pricing with no hidden costs.
The return

The ROI of managed IT for growing businesses.

Investing in Managed IT Services with Solid Systems delivers a strong return on investment by:

Reducing downtime

Minimise disruption with proactive monitoring.

Maximising Microsoft 365

Use its full functionality for team collaboration and security.

Strengthening cyber resilience

Stop cyber threats before they affect your operations.

Enabling growth

Scalable IT that evolves with your business needs.

Reviews

They're loving Solid.

See why dozens of companies are choosing Solid for their cyber security and managed IT needs.

London Based on 16 reviews Cape Town Based on 52 reviews Johannesburg Based on 56 reviews
Free, no-obligation discovery call

Maximise efficiency, minimise risk.

From strategic improvements to daily IT support, Solid Unlimited and Solid Select help you improve productivity and strengthen security.

Book a discovery call Download the Cloud Migration Checklist
Henrico from the Solid Systems team, smiling in a Solid polo shirt
From the blog

Managed IT insights.

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Microsoft Solutions Partner

Recognised by Microsoft across three solution areas.

Microsoft awards Solutions Partner designations to partners with certified people and a track record of customer success in each area. The team looking after your Microsoft 365 is qualified to do it properly.

Talk to our certified team →