Solid Guardian: How Proactive IT Monitoring Keeps Your Business Running
The platform behind our Managed IT Services: faster support, real-time visibility, patching and proactive maintenance.
Read the guide →Two plans, one foundation
Every business needs IT that runs smoothly and stays secure. What differs is how much help you need day to day, and how you prefer to pay for it. That’s why our Managed IT Services come in two main plans, Solid Select and Solid Unlimited, plus Solid Unlimited + Onsite for businesses that want people on site as well.
All of them share the same foundation: a Systems Review and Technology Plan, a named team who know your business, 24/7 monitoring, security, and backups that are checked rather than assumed.
Solid Select
The entry-level, co-managed plan.
- The full foundation of monitoring, security and backup
- Remote, Microsoft 365 and onsite support billed as you use it
- Suits businesses with some IT capability of their own
- Costs that flex with how much support you need
Solid Unlimited
Complete technology management for a fixed fee.
- Everything in Solid Select
- Unlimited remote IT support and Microsoft 365 support included
- Vendor management and device and user onboarding
- Faster, Platinum response times and no unexpected bills
The plans at a glance
Solid SelectCo-managed. The foundation, with support billed as you use it.
- Systems Review & Technology Plan
- Primary and secondary IT Pros
- Dedicated Customer Success Manager
- 24/7 monitoring, patching and antivirus
- Backup checks and problem resolution
- Gold response SLA
Solid UnlimitedFixed monthly fee. Everything in Select, with support included.
- Everything in Solid Select
- Unlimited remote IT support
- Microsoft 365 support
- Vendor management
- Device and user onboarding
- Platinum response SLA
Solid Unlimited + OnsiteFixed fee, with onsite support included too.
- Everything in Solid Unlimited
- Onsite IT support included
- Platinum response SLA
All plans are priced per user per month, and the price per user goes down as the number of users goes up. See current pricing →
What every plan includes
Whichever plan you choose, you get the same strategic partnership and the same core protection:
A strategic partnershipA Systems Review and Technology Plan, ongoing engagements, primary and secondary IT Pros backed by the wider team, and a dedicated Customer Success Manager.
Monitoring & maintenance24/7 monitoring of devices, servers and networks, proactive operating system and third-party patching, and predictive failure reporting to spot problems early.
Email & cyber security24/7 endpoint protection and response, antivirus subscription and monitoring, continuous identity protection and ongoing firewall management.
Infrastructure & cloudManaged Microsoft 365 and Azure environments, support for cloud and on-premise servers and storage, and configuration of networks, firewalls and Wi-Fi.
Backup & disaster recoveryDaily monitoring so backups run smoothly, regular test restores to prove they work, and full setup, management and restoration.
Recurring focus sessionsA dedicated IT Pro embedded in your business, with a full-time or part-time presence, and transparent pricing.
Behind the monitoring and maintenance is Solid Guardian, the platform our team uses to keep every device updated, protected and healthy.
The key differences
The plans differ in what’s included in the monthly fee, and what’s billed when you use it:
| Solid Select | Solid Unlimited | Unlimited + Onsite | |
|---|---|---|---|
| Remote IT support | Billed as used | Included | Included |
| Microsoft 365 support | Billed as used | Included | Included |
| Onsite IT support | Billed as used | Billed as used | Included |
| Vendor management | Not included | Included | Included |
| Device & user onboarding | Not included | Included | Included |
| Guaranteed response SLA | Gold | Platinum | Platinum |
| Monthly cost | Varies with support used | Fixed | Fixed |
Vendor management means we deal with your internet and connectivity providers, hardware suppliers and critical business application vendors, so your team doesn’t have to. Device and user onboarding covers setting up company or personal devices securely, and offboarding people and decommissioning devices safely when they leave.
Which plan is right for you?
- 1
Choose Solid Select if you already have some IT capability
It suits co-managed environments, where your own IT person or team handles day-to-day requests and you want strong foundations, monitoring and security underneath, with expert support available when you need it.
- 2
Choose Solid Unlimited if you want IT handled, for a fixed fee
Unlimited remote and Microsoft 365 support, vendor management, onboarding and faster response times, all for one predictable monthly cost. No unexpected surprises.
- 3
Choose Solid Unlimited + Onsite if you need people on site
Everything in Solid Unlimited, with onsite support included rather than billed, for businesses that rely on hands-on help in the office.
Not sure? Every plan starts with a Systems Review, so the right answer usually becomes clear once we understand how your business works. It’s the first step of The Solid Way.
Frequently asked questions
What does co-managed mean?
Your own IT person or team works alongside ours. We provide the monitoring, security, backups and strategic support underneath, and you call on our support team as you need it, billed as you use it.
Is Microsoft 365 support included?
Yes, on Solid Unlimited and Solid Unlimited + Onsite. On Solid Select it’s available and billed as you use it.
How is pricing worked out?
Per user, per month. The price per user goes down as the number of users goes up. See current pricing.
Do you also offer dedicated cyber security plans?
Yes. Secure365 adds tailored, layered protection for Microsoft 365. Read Secure365 Plans Explained to compare them.
Written byThe Solid team
Certified Microsoft IT pros at Solid Systems, helping businesses in the UK and South Africa since 2003.