INGCO
How Solid Systems helps well-established wholesaler INGCO operate efficiently, communicate effectively and proactively maintain their infrastructure.
Unreliable connectivity was holding back customer service.
As a well-established hardware wholesaler, INGCO has been operating since 1991, providing hardware retailers with the stock they need to operate efficiently. But efficiency within INGCO was proving to be a problem.
“IT is crucial for us to provide not only the best products to our customers, but the best possible customer service as well. It’s fundamental to the effective management of our ERP system, on top of being essential for communication.”Angelo Angelos, Managing Director
INGCO was experiencing regular connectivity issues, both with their PBX phone system and their devices, which made it harder and harder to manage their externally maintained ERP server. When the ERP system itself began having regular problems, they decided it was time for a change.
“Despite investing in both ADSL and LTE broadband, and operating an on-site Telkom-based PBX system, our connectivity was unstable and unreliable, making it difficult for us to operate at the level of customer service that our clients needed. We want to be able to support our retailers, but we weren’t getting support from our providers. We needed someone reliable, who could provide us with redundancy, support and security.”Angelo Angelos, Managing Director
One reliable partner for connectivity, communication and support.
“We heard about Solid Systems through one of our sister companies, and they came highly recommended. Once we met with co-founder, Daniel, there was no doubt in our minds that we’d made the right choice.”Angelo Angelos, Managing Director
Since moving to Solid Systems, INGCO are able to:
- Take advantage of fast and reliable fibre connectivity
- Communicate effectively through VoIP, thanks to their Cloud PBX
- Monitor network and device activity remotely
- Proactively maintain their infrastructure
- Efficiently manage stock through their Cloud ERP solution
“Using Solid Systems has been a game-changer for us. Since implementing their solutions, productivity and efficiency have been through the roof.”
Proactive IT, measured.
What we put in place.
Managing IT in-house can be costly and pull focus from the core business. Partnering with an external IT company keeps you on the latest technology and best support practice.
Vendor management
Overseeing relationships with third-party technology providers for cost-effective, high-quality service.
Cloud PBX
Cloud VoIP with strong reliability, features and calling plans, improving productivity while reducing cost.
Managed IT Services
An external partner looks after all things digital, so the business can focus on running the company.
Find out more →Cloud hosting
Public, private and hybrid cloud hosting for businesses, so systems like ERP run reliably from anywhere.
Real businesses. Real results.
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