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An issues manager’s day, with Copilot.

A day when a story breaks, from the first media enquiry to the approved statement going back out, and the prompts that keep the response fast, aligned and calm. Copy them, fill in the brackets, and keep them ready for the next issue.

  • 6 moments
  • 11 copy-paste prompts
  • Outlook, Teams, Loop & Word
  • No sign-up needed
See the day Open Copilot (opens in a new tab)
The day

Six moments. 11 prompts.

Copy a prompt, press Open Copilot to start Microsoft 365 in a new tab, and paste it in. Words in [brackets] are yours to fill in.

  1. Copilot Chat8:00Microsoft Copilot

    Start the day knowing what’s open

    Yesterday’s emails and chats hold today’s to-do list. Copilot summarises them and pulls out what is being asked of you.

    Copy-paste prompt
    Open Copilot (opens in a new tab)

    Summarise all my emails and Teams chats from the past day. Highlight the main requests and anything still open.

    Find your actions
    Open Copilot (opens in a new tab)

    List the action items for me in those messages, with who asked and by when.

  2. Copilot in Outlook8:15Microsoft Outlook

    Acknowledge the media enquiry

    A reporter asks about a rumour involving a new product. The first reply needs to be quick, polite and careful not to say too much.

    Copy-paste prompt
    Open Copilot (opens in a new tab)

    Draft a reply confirming we have received this email. Say we are looking into [the issue] and will respond with a statement by [time]. Formal tone, and keep it short.

    Check it
    Open Copilot (opens in a new tab)

    Check this reply for anything that could be read as confirming or denying [the rumour], and suggest safer wording.

  3. Loop, then Teams9:00Microsoft LoopMicrosoft Teams

    Gather the facts with the experts

    Subject matter experts and senior leaders meet to agree the facts and possible responses. Copilot in Loop organises the ideas, and Facilitator in Teams keeps the notes and actions.

    In Loop
    Open Copilot (opens in a new tab)

    Generate possible responses to [the issue], grouped by the position each one takes, with the risks of each.

    In Teams, during the meeting
    Open Copilot (opens in a new tab)

    Summarise the facts agreed so far, the open questions, and who owns each action.

  4. Copilot Chat, then Word11:00Microsoft CopilotMicrosoft Word

    Draft the statement

    With the facts agreed, Copilot drafts the statement from the meeting notes and the Loop workspace. You paste it into Word to refine.

    Copy-paste prompt
    Open Copilot (opens in a new tab)

    Draft a statement based on the notes from [meeting name] and the Loop workspace, setting out our position on [the issue]. Under 200 words, calm and factual.

    Second audience
    Open Copilot (opens in a new tab)

    Rewrite this statement for [customers] in plain language, keeping exactly the same position.

  5. Copilot in Teams13:00Microsoft Teams

    Get the leaders’ sign-off

    Senior leaders review the statement in Teams. Copilot captures their feedback, so you can update the Word document straight after.

    After the meeting
    Open Copilot (opens in a new tab)

    Summarise the feedback on the statement from this meeting, with the changes agreed and the action items.

    In Word
    Open Copilot (opens in a new tab)

    Update this statement with these agreed changes: [paste the changes]. Keep the tone and length the same.

  6. Copilot in Outlook15:00Microsoft Outlook

    Send the approved statement

    The approved statement goes back to the reporter, with a proper introduction and the spokesperson’s details.

    Copy-paste prompt
    Open Copilot (opens in a new tab)

    Draft a reply to [reporter’s name] with a polite introduction, the approved statement below, and the name and title of our spokesperson, [name, title]. Statement: [paste the statement]

Copilot in Loop and Facilitator in Teams depend on your Microsoft 365 Copilot licence and the features your IT team has switched on. Every statement still needs a person to approve it before it goes out.

~1hour back every week for an issues management managerMicrosoft’s estimate for this scenario
  • Alignment, fastExperts and leaders work from the same facts, notes and draft, so agreement comes sooner.
  • Rapid responseThe acknowledgement, the statement and the reply each start as a draft in minutes.
  • More thoughtful answersWith the drafting done, the time goes on getting the position and the wording right.
Before you start

Three habits that make every prompt better.

  • Be specificName the customer, the file, the meeting and the deadline. Copilot only knows what you point it at.
  • Check the sourcesOpen the references Copilot gives you before anything goes to a customer or the board. You own what you send.
  • Ask againIf the first answer is close, tell it what to change: shorter, a table, a chart, a different audience.
More days in the life

Prompts for other roles.

Make it a team habit

One day is the start, not the finish.

Get your first win with the Quick Win Checklist, then turn it into a habit across your team with The Copilot Playbook.

Get the Quick Win Checklist Get the free playbook
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